Privacy policy
Last updated: March 3, 2025
This Privacy Policy describes how Berbernest (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from berbernest.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Shopping information, including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals, gift cards, or purchases.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to:
- Provide Products and Services: Process your payments, fulfill orders, send notifications, manage your account, arrange for shipping, and facilitate returns and exchanges.
- Marketing and Advertising: Send marketing, advertising, and promotional communications, and tailor advertising to you.
- Security and Fraud Prevention: Detect, investigate, or act regarding fraudulent activity.
- Communicating with You and Service Improvement: Provide customer support and improve our Services.
Cookies
We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. You can choose to set your browser to remove or reject cookies, but blocking cookies may prevent some Services from functioning properly.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances:
- With vendors or third parties who perform services on our behalf (e.g., payment processing, fulfillment, customer support).
- In connection with a business transaction such as a merger or bankruptcy.
- To comply with legal obligations or to enforce any applicable terms of service.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone, and we are not responsible for how it is used.
Third-Party Websites and Links
Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy or security of such sites and encourage you to review their policies.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe your child has provided us with their information, please contact us for deletion.
Security and Retention of Your Information
We implement reasonable security measures, but no system is completely secure. We recommend not using insecure channels to communicate sensitive information.
Your Rights
You may have the right to access, delete, or correct your personal information, request data portability, opt out of certain disclosures, or withdraw your consent. Please contact us if you wish to exercise any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may contact your local data protection authority.
International Users
Please note that your personal information may be transferred, stored, and processed outside your country of residence.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at contact@berbernest.com or by mail at:
Berbernest LLC
127 N HIGGINS AVE STE 307D NUM 1193
MISSOULA, MT 59802
USA