Refund policy

BerberNest Return Policy

Thank you for choosing BerberNest! We are dedicated to ensuring your satisfaction with our products. If you have any questions or concerns, please feel free to reach out to us.

Cancellation Policy:

You may cancel your order, but only before the item is shipped. Once your item has been shipped, we can no longer accept cancellation requests.

Return Policy:

  • We accept returns within 30 days of the original purchase date.
  • The item must be unused and in its original condition, with all tags and packaging intact.
  • The buyer is responsible for the return shipping costs.

Return Process:

  1. Contact Us: Before returning an item, please contact our customer service team at contact@berbernest.com to initiate the return process.
  2. Packaging: Ensure the item is securely packaged in its original packaging, and include any documents that came with it.
  3. Return Shipping: The buyer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.

Return Address:

BerberNest
134 Sis Almassar
MA, 40000
Marrakesh, Morocco

Refunds:

  • A refund will be processed once we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, as per your preference.

Exchanges:

  • We do accept exchanges. To exchange an item, the buyer will need to return the original item at their expense.
  • Once the returned item is received, we will process the exchange and ship the new item.

Contact Information:

For any questions or concerns about our return policy, feel free to reach out to us at contact@berbernest.com.

Thank you for shopping with BerberNest!